Hello Terms and Conditions

Welcome to Hello Casino. These terms and conditions govern your use of our website and services. When you register with Hello, you agree to be bound by this agreement, along with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these terms, you must not use our services. We encourage you to read this page carefully before you deposit or play.

About Our Operator and Licensing

Hello Casino is owned and operated by White Hat Gaming Limited, registration number C73232, registered at 85 St John Street, Valletta VLT1165, Malta. We hold a licence from the UK Gambling Commission (account no. 52894) for our Great Britain customers, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other customers. We have operated under the Hello brand since 2014, and we are committed to offering a fair, transparent, and secure gaming environment to everyone who joins us at Hello.

Eligibility to Use Our Services

To use our platform, you must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. We only accept players from permitted markets. Our United Kingdom licence is restricted to Great Britain residents only, while our Malta licence covers other approved markets, excluding a long list of restricted countries such as the United States, Spain, France, Netherlands, and several others listed in our full restricted jurisdictions policy. It is your responsibility to confirm that online gambling is legal where you reside before you register with Hello.

• You must provide accurate, current, and complete registration information.
• You may only hold one account with us; duplicate accounts will be closed.
• We reserve the right to request identity verification documents at any time.
• We may suspend or close accounts that fail to meet our eligibility requirements.

Account Registration and Security

When you complete Hello register, you confirm that all details you provide are true and belong to you. Our account creation process is simple, and once your Hello login is set up, you are responsible for keeping your username and password confidential. We are not liable for losses resulting from unauthorised use of your account if you have failed to protect your login credentials. If you suspect unauthorised access, you must contact our support team immediately so we can secure your account.

Deposits and Withdrawals

Our minimum Hello deposit is £20, and the same minimum applies to withdrawal requests. We accept Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Sofort, Bank Wire, Finnish online banking, Interac, and MuchBetter for deposits. For Hello withdrawal requests, we process payouts to the original payment method used for your deposit wherever possible. Our maximum payout is £250,000 per bet or spin, excluding progressive jackpots, which may take up to 30 days to process. United Kingdom customers have no weekly withdrawal cap, while other markets are subject to a $12,500 weekly limit. Pending times typically range from one to two days, and once approved, cashouts are processed immediately, though it may take up to three working days for funds to reach your account depending on the method used.

Hello Casino Bonus Terms

At Hello, we offer a generous welcome bonus of 500+ wager-free spins within the first 14 days for Great Britain players, automatically activated after a minimum first deposit of £20. You earn points through real-money bets: 2 points per £10 wagered on slots, 1 point per £10 on video poker and qualifying side bets, and 0.25 points per £10 on roulette. As you reach milestones, we credit spins on featured games, and all winnings from these spins are paid as cash without wagering requirements, capped at £100 per batch. We require that spins be used within 72 hours of being credited, and the offer concludes after 14 days or once you reach 2,000 points.

Any hello casino bonus code or coupon we issue separately may only be redeemed once per 24-hour period and cannot be combined with other promotions. Standard wagering requirements apply to deposit-based offers at 10x the bonus amount, or 10x (deposit + bonus) for welcome offers. Game contributions vary: slots generally contribute 100%, while table games, video poker, and jackpot games contribute 0%. We reserve the right to void bonus funds and associated winnings if a withdrawal is requested while a bonus or unused spins remain active on your account.

We do not currently offer a hello casino no deposit bonus as part of our standard promotions; any no deposit bonus hello casino players may see advertised through third parties should be verified directly with our support team before relying on it. One promotional offer is limited to one per household, IP address, email address, phone number, payment method, or shared device.

Level-Up Rewards and VIP Programme

Our Level-Up Rewards loyalty programme rewards existing, funded Great Britain players on a monthly cycle. Points earned through qualifying bets determine your tier: Bronze, Silver, Gold, or Gold Plus. Every Monday and Friday, we credit wager-free spins based on your tier status, and winnings from these spins are paid as cash, capped at £100. Tiers cannot be downgraded within a calendar month, and Gold-tier players can unlock additional superspins for every 375 points earned above 500. Our VIP Programme is invitation-only, offered to loyal, verified players who deposit frequently. VIP members receive a dedicated account manager, a choice between bonus or cashback structures, faster withdrawals, and higher weekly limits.

Game Fairness and Software Providers

We feature over 5,100 slots and more than 5,000 mobile games from leading studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Evolution, and many others. Our live casino section includes Live Blackjack, Live Roulette, Live Baccarat, Live Poker, and popular live game shows such as Crazy Time and Monopoly Live. All games featured on our platform are independently tested for fairness and use certified random number generators where applicable.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools including deposit limits, time-outs, and self-exclusion options. If you feel your gambling habits are becoming a concern, we encourage you to use these tools or contact our support team for guidance and resources. We may request affordability checks in line with our licensing obligations, particularly in connection with our welcome offer and ongoing promotions.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Material changes will be communicated through our website or via email where appropriate. Your continued use of Hello Casino following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

Customer Support

Our support team is available 24/7 through live chat, with a typical response time of 30-60 seconds. You can also reach us via email at support@Hello Casino.com or through our Help Centre. We offer support in English and Finnish to assist our international customer base. If you have questions about these terms, your account, deposits, withdrawals, or any bonus offer, our team at Hello is ready to help.

Governing Law

These terms are governed by the laws applicable under our operating licences. For Great Britain customers, UK Gambling Commission regulations apply; for all other customers, Maltese law and the Malta Gaming Authority framework govern your relationship with us. By using our services, you agree to submit to the jurisdiction associated with your applicable licence.