Hello Privacy Policy

At Hello Online Casino, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the UK Data Protection Act and the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use, store, and protect your information when you use our website and services. By registering an account and using our platform, you agree to the practices described below.

Information We Collect

When you visit Hello, we collect certain information to provide and improve our services. Here at Hello Casino, we gather data both directly from you and automatically through your use of our site.

• We collect registration details such as your name, date of birth, address, email, and phone number
• We gather payment and transaction information when you make a deposit or request a withdrawal
• We track your gaming activity, including games played, bets placed, and loyalty points earned
• We record technical data such as IP address, browser type, device information, and login timestamps
• We use cookies and similar technologies to recognise you and improve your experience

How We Use Your Data

Our Hello platform uses your personal information for several legitimate purposes. We at Hello process your data to verify your identity, prevent fraud, and comply with licensing obligations under the UK Gambling Commission and the Malta Gaming Authority. We also use your information to manage your account, process deposits and withdrawals, and deliver our Level-Up Rewards and welcome bonus programmes.

At Hello Casino, we may use your contact details to send you marketing communications, provided you have opted in. You can withdraw your consent at any time by contacting our support team. Our Hello Casino account managers may also use your data to tailor VIP offers and personalised promotions for eligible players.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, legal obligation, legitimate interest, and consent where applicable. Our terms require affordability checks, and we may process additional data to fulfil these regulatory obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, we at Hello Casino may share your information with trusted partners who help us operate our services, including:

• Payment providers such as Visa, Mastercard, PayPal, Skrill, Neteller, and bank wire processors
• Identity verification and anti-fraud service providers
• Regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority
• Game providers and live dealer partners who deliver content on our platform
• Marketing and analytics partners who help us understand site usage

Our Hello team ensures that any third party handling your data is bound by strict confidentiality and data protection obligations consistent with our own standards.

Cookies and Tracking Technologies

At Hello, we use cookies to enhance your browsing experience, remember your preferences, and analyse traffic to our site. Our Hello Casino cookie settings allow you to manage which cookies you accept, though disabling certain cookies may affect site functionality. For more details on our use of tracking technologies, please refer to our separate cookie policy.

Data Retention

We at Hello retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory reporting requirements. Account information is typically retained for a minimum period required by gambling regulators, even after account closure. Our Hello platform may anonymise or securely delete data once retention obligations expire.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We at Hello Casino respect these rights and will respond to valid requests promptly.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may ask us to delete your data, subject to legal retention requirements
• You can object to or restrict certain types of processing
• You have the right to data portability where technically feasible
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or email us at support@Hello Casino.com. Our Hello support staff will verify your identity before processing any data-related request.

Data Security

We at Hello Casino implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our Hello platform uses encryption, secure servers, and strict access controls to safeguard your data. Despite these measures, no method of electronic transmission or storage is completely secure, and we encourage you to also take steps to protect your own account credentials.

International Data Transfers

As Hello Online Casino operates under licences issued by the UK Gambling Commission and the Malta Gaming Authority, your data may be transferred and processed in jurisdictions outside your country of residence. We at Hello ensure that any such transfers comply with applicable data protection laws and include appropriate safeguards.

Responsible Gambling and Data

Our Hello Casino responsible gambling tools, including deposit limits and self-exclusion options, require us to process certain behavioural data to identify patterns of concern. We use this information solely to support safer gambling practices and to comply with our regulatory obligations.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team through live chat, available 24/7, or by email at support@Hello Casino.com. We at Hello are always ready to address your privacy concerns promptly and transparently.